Shipping policy

shipping & handling charges

Europe

  • United Kingdom – (Royal Mail ) £4.35  flat rate. 

  • Bosnia & Herzegovia, Cyprus, Iceland, Ireland, Malta – (Royal ) €15 flat rate, free for orders over €40

  • All other European countries – (UPS) €10 flat rate, free for orders over €40

united states

  • Standard – (FedEx Smartpost) $10.00 flat rate, free for orders over $40

  • Ground – (FedEx Ground) $12.00 flat rate

canada & mexico

  • Standard – $12.00 flat rate, free shipping above $125

other countries

  • $20.00 flat rate express shipping below $125, $10.00 flat rate above $125 for all other international countries that we ship to

We deliver our products either using Royal Mail (up to 1-2 working days in the UK) or UPS/DPD (1-2 business days in the UK and 3-5 business days outside the UK), between 9am-5pm Monday to Friday.

Delivery costs vary according to weight of the shipment and also destination country. In the UK delivery charges for lower value items are shipped using Royal Mail and cost £4.00. For higher value items we ship by UPS and the charges are £5.25 plus VAT for the smallest shipments and increase according to the weight. Exact delivery costs are quoted on check out.

If you have a specific request regarding the delivery of your order, please support@vierlondon.com quote your Order Number.

Please note that we endeavor to dispatch all orders within 24 hours upon confirmation of payment, with the exception of sales and special promotion periods/items where this may take longer. Estimated delivery times are a guide only, and commence from the time of dispatch. Please note that Vier London LTD  is not responsible for any delays caused by customs clearance processes at the shipping destination.

Important Information

Orders cannot be re-directed once they have been dispatched. Order cut-off times are provided as a guideline only, and do not take into account delays caused by payment authorisation.

Insurance

All items shipped are insured by Vier London LTD  during the time that the order is in transit until it is delivered to the nominated delivery address. In using us you accept that an order is considered delivered when it has been signed for at the delivery address.

Taxes & Duties

Value Added Tax (VAT) is calculated and included in all orders to UK and EU shipping destinations. All orders shipped internationally are exclusive of GST.

Taxes & Duties - International Shipments

Please note that order pricing is exclusive of all international duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrivals. As we are unable to advise the amount this may be, by using this website you accept responsibility for any such taxes and duties.

Additionally, when ordering from Vier London LTD , you are the importer and must comply with all laws and regulations of the destination country. You authorise Vier London LTD  to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any taxes and duties owed by you.

Under no circumstances will Vier London LTD refund or reimburse duties and taxes levied by the destination country. Should you reject your order at customs and your order is returned to us, your order refund will be the total order amount less shipping costs and any taxes and duties paid by Vier London LTD on your behalf.

note: shipping prices are converted into local currency and may change based on current exchange rates

Vier London LTD  is not responsible for deliveries that are affected by customs, natural occurrences, air and ground transportation strikes and delays, or extra fees and back-end charges once the package has exited the United Kingdom. .

packages undeliverable by fedex, usps, dhl, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.